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Refund policy
At CreativeSocialPosts, your satisfaction is our utmost priority. We strive to provide you with top-quality products and exceptional customer service. However, if you encounter any issues with your purchase, here's our refund policy:
Eligibility for Refund:
- Refunds will be considered for products that are delivered in a non-working condition or are found to be defective.
- Customers are required to report the issue to our support team within 14 days of purchase.
- We will make every effort to resolve the problem through initial customer support assistance.
Resolution Process:
- Upon receiving your complaint, our support team will promptly investigate the issue and provide you with detailed assistance.
- We may request additional information or collaboration to better understand and address the problem.
- Our goal is to ensure that the product functions as intended, and we will exhaust all reasonable efforts to achieve this.
Refund Procedure:
- If, after our initial support efforts, the issue persists, and the product remains non-functional or defective, we will initiate the refund process.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 7-8 business days for the refund to be processed and reflected in your account.
Non-Refundable Situations:
- We do not offer refunds for issues arising from customer misuse, alterations to the product, or failure to follow provided instructions.
- Refunds will not be granted for reasons unrelated to product functionality or defects.
Contact Us: If you believe you are eligible for a refund, please contact our customer support team at support@creativesocialposting.com within the specified timeframe. Our team will guide you through the process and ensure your concerns are addressed promptly.
We value your trust in CreativeSocialPosts and are committed to delivering products that meet or exceed your expectations. Thank you for choosing us for your creative needs.
Creative Social Posting
Your go-to destination for stunning Canva-made social media templates. Transform your online presence with our ready-to-use designs and tell your brand's story like never before. Elevate your social media game today!
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